Privacy Policy

1. Introduction

365taya ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at https://365taya.app, register for an account, or use any of our gaming services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must not access or use the Services.

This Privacy Policy applies to all users of the 365taya platform, including visitors, registered players, and former account holders. It should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

2. Information We Collect

2.1 Information You Provide to Us

When you register for a 365taya account or use our Services, we collect personal information that you voluntarily provide to us, including but not limited to:

• Account Registration Information: Full name, date of birth, email address, mobile phone number, residential address, username, and password.
• Identity Verification Information: Government-issued identification documents (such as Philippine passport, driver's license, or national ID), proof of address documents (such as utility bills or bank statements), and selfie photographs for identity verification purposes.
• Financial Information: Payment method details (such as GCash account information, PayMaya account information, bank account numbers for BPI, BDO, Metrobank, UnionBank, or credit/debit card information), transaction history, deposit and withdrawal records, and source of funds documentation.
• Communication Information: Any information you provide when you contact our customer support team, participate in surveys, or communicate with us through email, live chat, or other channels.
• Responsible Gaming Information: Deposit limits, session time limits, cooling-off periods, self-exclusion requests, and other responsible gaming tool settings you configure.

2.2 Information We Collect Automatically

When you access or use the Services, we automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Information: Pages visited, games played, time spent on the platform, clickstream data, referring and exit pages, date and time stamps, and other usage statistics.
• Location Information: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions and to provide localized services.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 10 for more information about cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Information from GCash, PayMaya, banks, and other payment service providers to verify transactions and prevent fraud.
• Identity Verification Services: Information from third-party identity verification and anti-fraud services to confirm your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Marketing Partners: Information from affiliate partners and marketing platforms about how you were referred to 365taya.
• Public Sources: Publicly available information to verify your identity or investigate suspected fraud or violations of our Terms & Conditions.

3. How We Use Your Information

365taya uses the personal information we collect for the following purposes:

3.1 To Provide and Maintain the Services

• Create and manage your 365taya account.
• Process deposits, withdrawals, and other financial transactions.
• Enable you to play games and participate in promotions.
• Provide customer support and respond to your inquiries.
• Send you transactional communications, such as account confirmations, deposit receipts, withdrawal notifications, and important service updates.

3.2 To Ensure Security and Prevent Fraud

• Verify your identity and age to ensure compliance with the 21+ age requirement.
• Detect, prevent, and investigate fraud, money laundering, collusion, bonus abuse, and other prohibited activities.
• Monitor gameplay for irregular patterns and enforce our Terms & Conditions.
• Protect the security and integrity of the 365taya platform and our users.

3.3 To Comply with Legal Obligations

• Comply with Philippine gaming regulations and licensing requirements.
• Fulfill Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• Respond to legal requests, court orders, and regulatory inquiries.
• Report suspicious activity to law enforcement or regulatory authorities as required by law.

3.4 To Improve and Personalize the Services

• Analyze usage patterns and player behavior to improve the 365taya platform and user experience.
• Personalize game recommendations and promotional offers based on your preferences and activity.
• Conduct research and development to introduce new features and games.
• Test and optimize the performance, functionality, and security of the Services.

3.5 For Marketing and Promotional Purposes

• Send you promotional emails, SMS messages, and push notifications about bonuses, tournaments, new games, and special offers (only if you have opted in to receive marketing communications).
• Display personalized advertisements and content on the 365taya platform and third-party websites.
• Measure the effectiveness of our marketing campaigns.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, adjusting your account settings, or contacting customer support.

4. How We Share Your Information

365taya does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and other payment service providers to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC and AML compliance providers to verify your identity and screen for fraud.
• Cloud Hosting Providers: Companies that host our servers and store data securely.
• Customer Support Platforms: Live chat and ticketing systems to provide customer support.
• Marketing and Analytics Providers: Email marketing platforms, SMS providers, and analytics tools to deliver marketing communications and measure campaign performance.

All service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.2 Game Providers

We share limited information with third-party game providers (such as slot developers and live casino providers) to enable you to play their games on the 365taya platform. This information typically includes your username, game session data, and bet history.

4.3 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory authorities, courts, and other government entities when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or regulatory request.
• Enforce our Terms & Conditions or other agreements.
• Protect the rights, property, or safety of 365taya, our users, or the public.
• Detect, prevent, or investigate fraud, security breaches, or other illegal activity.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

365taya takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege. All employees and contractors with access to personal data are bound by confidentiality obligations.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security controls, redundant systems, and regular backups.
• Monitoring and Logging: We continuously monitor our systems for suspicious activity and maintain detailed logs to detect and respond to security incidents.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and remediate vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

6. Data Retention

365taya retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account and for a period of at least 5 years after account closure to comply with Philippine gaming regulations and AML requirements.
• Transaction Records: Retained for at least 5 years after the transaction date to comply with financial record-keeping requirements.
• Identity Verification Documents: Retained for at least 5 years after account closure to comply with KYC and AML regulations.
• Marketing Communications: Retained until you opt out or for a reasonable period if you have not engaged with our communications.
• Usage and Analytics Data: Retained in aggregated or anonymized form for research and analytics purposes.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion policies.

7. International Data Transfers

365taya primarily operates in the Philippines and stores data on servers located in the Philippines or in secure data centers in other jurisdictions. If your personal information is transferred outside the Philippines, we will ensure that appropriate safeguards are in place to protect your data in accordance with Philippine data protection laws, such as:

• Standard contractual clauses approved by the Philippine National Privacy Commission.
• Transfers to countries that have been deemed to provide an adequate level of data protection.
• Other legally recognized transfer mechanisms.

8. Your Rights Under Philippine Data Protection Law

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, you have the following rights with respect to your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data by contacting our Data Protection Officer.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your account settings.

8.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent. However, we may be required to retain certain information to comply with legal obligations.

8.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests. You can opt out of marketing communications at any time.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

8.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.7 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. We may request additional information to verify your identity before processing your request.

9. Children's Privacy

The 365taya Services are intended solely for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have collected personal information from a person under 21, we will take immediate steps to delete that information and close the account.

If you believe that we have collected information from a person under 21, please contact us immediately at [email protected].

10. Cookies and Tracking Technologies

365taya uses cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the Services, such as cookies that enable you to log in and access secure areas.
• Performance Cookies: Collect information about how you use the Services, such as which pages you visit most often, to help us improve performance.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your browsing activity to deliver personalized advertisements and measure the effectiveness of marketing campaigns.

10.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you disable cookies, some features of the Services may not function properly.

11. Third-Party Links

The 365taya platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

365taya reserves the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on the website. We will notify you of material changes by email or through a prominent notice on the platform.

Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]

Customer Support: Available 24/7 via live chat on the 365taya website

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission.